Customer Support

Thank you for shopping at Hotmilk Lingerie! 

We want to make sure you find what you are looking for and know that we are here to help you!

Contact us with any questions you may have, our friendly and experienced team are happy to help and we would love to hear from you!

Please allow up to 15 business days for worldwide delivery and during December the shipping times may be slightly longer due to the busy Holiday period. We do our best in processing and shipping orders but sometimes there are delays beyond our control.

We are happy to hear your feedback if we can do anything different! 

Write to us:     support@hotmilklingerie.com

Talk to us: 

  New Zealand only: (07) 571 6262 
  From the US: dial 011 64 7 571 6262    
  From the UK: dial 00 64 7 571 6262 
  From Australia: dial 0011 64 7 571 6262

Please note that this is not a toll free number. 


We are based in New Zealand and our opening hours are Monday-Friday  8.30am-5pm (New Zealand standard time, UTC/GMT +12 hours). The office is closed on New Zealand Public Holidays. 

Returns and Exchanges:

Please Contact the Customer Support Team for further details.

When returning goods please use the below postal address and please make sure your name and order number are included for easy and quick processing: 
Hotmilk Lingerie 
 

1/64 Aviation Ave
Mount Maunganui
New Zealand 3116

We love hearing from our customers all over the world so connect with us! 

 

 

 

 

 

 

 

 

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