Returns Refunds & Exchanges

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within four weeks after posting it back to us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please package and return to us using this address along with your Name and Order number:

Hotmilk Lingerie
1/64 Aviation Ave
Mount Maunganui
New Zealand 3116

All refunds will be processed when the returned item has been returned to us.

Please contact our Customer Support team if you have any questions!

Call +64 7 571 6262 or Email support@hotmilklingerie.com